Position Desired: Appying for the front desk position @ Rec Center

Cover Letter:
Over 20 years of experience in clerical and bi-lingual customer service support with a proven history of resolving complaints to the customers satisfaction
Strengths:
Bi-lingual Spanish/English

 Strong written & verbal communication skills

 Customer complaint resolution
Worked with technicians in the field to ensure all service orders were coded and billed correctly , Using Microsoft Word, drafted customer communications.
Also worked at:
Huntington Bank, @ Advanced Collections department from 2009 – 2010
➢ Contacted customers in arrears to setup re-payment plans or car re-possession ➢ Assisted with cross-training new associates
Education & Technical Skills
Proficient in Microsoft Office applications (Outlook, Word & Excel)  High school graduate

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