Position Desired: Receptionist

Cover Letter:
**** ****
19520 Drake Road
Strongsville, OH 44149-6828
Phone: (***) ***-****
Cell: ***-***-****8
E-mail: ****@*****.***


SUMMARY OF SKILLS

Customer Service Receptionist
Communication Skills Accounts Receivable
Detailed Documentation Remittance Reports 100 % accuracy Multi phone line Deposited remittance payments Home Health Care Microsoft Word
Problem Solver Microsoft Power Point

WORK EXPERIENCE

• Licensed in Property & Casualty for 15 ½ years (Nationwide Insurance Agencies)
• Excellent customer service skills: retained 95% unhappy customers by ongoing communication with them to help solve their problems.
• Increased clientele by selling auto and home policies by 25 %
• Walked customers through their claims and stayed after hours to help a customer to get through the claim process.
• Documented all communications of customers to eliminate discrepancies in communication between customers and employees
• Helped customers solve problems with their insurance rates by talking the time to look at their policy to see what could be done to decrease their rate
• Explaining to customers how insurance is rated
• Collected insurance premiums

OTHER EXPERIENCES

• Receptionist at Lutheran Metropolitan Ministries
• Personal Home Health Caretaker
• Volunteer at church for grief group
.
EDUCATION

Western International University, Phoenix AZ 2013
Achieved Bachelor of Arts in Behavioral Science
Magna cu

Desired Compensation / Salary:
negotiable

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