Position Desired: Administrative/Customer Support/ Software Documentation and Manual Tester

Cover Letter:
**** ****
14548 Hartford Trail, Strongsville, Ohio 44136
(***) ***-**** ****@*****.***
Sum**** of Qualifications

Software Testing and Documentation Specialist, Software Configuration Manager, Administrative and Communications Support

Accomplished professional with 28 years experience working at NASA Glenn Research Center as a support service contractor. Supported Telecommunications and Server Team under the Computing, Communications and Network Services (CCNS), and the Outsourcing Desktop Initiative at NASA (ODIN) in a variety of functions including Administrative, IT Technical Specialist, Intellicenter Help Desk, and most recently with the Glenn Engineering and Scientific Support 2 contract as a Software Tester, Document Specialist, and Software Configuration Manager.

§ Provided extensive web application manual testing and inspection to support NASA Glenn contract
§ Proven track record of managing the Customer Support functions at NASA Glenn and planning and coordinating meetings that maximized customer satisfaction
§ Able to assess situations and produce innovative solutions to improve strategy, services, and processes
§ Ability to work in a fast-paced environment and adapt to high pressure situations
§ Demonstrated extraordinary interpersonal skills
§ Ability to build strong relationships in a complex organization and provide customer service by supporting many levels of the organization
§ Self-starter with the ability to work well independently and in a team environment
§ Ability to work in Microsoft Word, Excel, PowerPoint, MS Outlook and MS Access
§ Maintain the repository for the software code base and documentation


Petros Homes Inc., Broadview Heights, OH - Self Employed 2011 – Present

Sales Hostess
Presenting of homes to potential customers. Greet all visitors, offer guided tour of the home. Provide information on home and surrounding area.

Provid

Desired Compensation / Salary:
negotiable

Contact Form Only Available to Registered Strongsville.com Members.