Position Desired: See Inside

Cover Letter:
**** ****
14548 Hartford Trail, Strongsville, Ohio 44136
(***) ***-**** ****@*****.***

Sum**** of Qualifications

Software Testing and Documentation Specialist, Software Configuration Manager, Administrative and Communications Support

Accomplished professional with 28 years experience working at NASA Glenn Research Center as a support service contractor. Supported Telecommunications and Server Team under the Computing, Communications and Network Services (CCNS), and the Outsourcing Desktop Initiative at NASA (ODIN) in a variety of functions including Administrative, IT Technical Specialist, Intellicenter Help Desk, and most recently with the Glenn Engineering and Scientific Support 2 contract as a Software Tester, Document Specialist, and Software Configuration Manager.

Provided extensive web application manual testing and inspection to support NASA Glenn contract
Proven track record of managing the Customer Support functions at NASA Glenn and planning and coordinating meetings that maximized customer satisfaction
Able to assess situations and produce innovative solutions to improve strategy, services, and processes
Ability to work in a fast-paced environment and adapt to high pressure situations
Demonstrated extraordinary interpersonal skills
Ability to build strong relationships in a complex organization and provide customer service by supporting many levels of the organization
Self-starter with the ability to work well independently and in a team environment
Ability to work in Microsoft Word, Excel, PowerPoint, MS Outlook and MS Access
Maintain the repository for the software code base and documentation

Petros Homes Inc., Broadview Heights, OH 2011 – Present

Sales Hostess
Presentation of homes to potential buyers.
Knowledge of local open houses are residential areas


Arctic Slope Regional Corp (ASRC), Brook Park, OH (formerly QSS Group Inc) 2004 – 2011

Software Configuration Manager / Manual Testing an

Desired Compensation / Salary:
negotiable

Contact Form Only Available to Registered Strongsville.com Members.